Terms & Conditions.

1. Product Information

• All urns are handcrafted, and slight variations in size, shape, and colour may occur. These variations are part of the unique charm of the product.

• The photos on the website are for reference only. The actual product may appear slightly different due to lighting or screen settings.

2. Orders and Payments

• Full payment is required at the time of purchase to process your order.

• We accept all major payment methods listed on our website.

3. Shipping and Delivery

• Standard shipping is available within New Zealand. Delivery fees apply, and delivery times may vary depending on your location.

• Gentle Waves is not responsible for delays caused by shipping carriers or circumstances beyond our control.

4. Warranty

• Gentle Waves ensures all products are free from manufacturing defects. If you receive a defective product, please notify us within 7 days of delivery for a replacement or refund.

5. Liability

• Gentle Waves is not liable for any indirect, incidental, or consequential damages related to the use or misuse of our products.